Help
Last updated: 25 October 2026
Can't find your answer? Write to us at contact [at] cueshot-app.com. We reply within a few days.
Is Cueshot free?
Yes. Cueshot is free and funded by advertising. There is no Cueshot account or subscription. To watch a title, though, you need a subscription to the service that offers it: Cueshot does not give access to any content.
Why are there ads?
Ads keep Cueshot free. They are provided by Google AdMob. On first launch you choose whether they can be personalised; you can change your mind at any time in Settings › Ads & privacy.
Which services and countries are supported?
Cueshot works in more than 25 countries in Europe and the Americas, each with its own catalogue. The country is detected from your phone; you can change it in Settings › Catalog country.
Why is a title not on my service?
Availability comes from JustWatch through TMDB. It is updated regularly, but a title may have just left a service or not yet be listed. If that happens, simply draw another one.
How do subgenres work?
Pick a subgenre (Christmas, 80s, Bollywood…) in the menu hidden under the genres. It combines with the genres you choose. When a subgenre has no more new titles on your services, Cueshot tells you and goes back to your usual genres.
How do I play as a pair?
Tap the Duo button. On one phone, you pass it to each other. On two phones, one person creates a game and gives the 4-character code to the other. You both vote on the same titles; those you both like become your Cueshots.
Movies or series?
Use the Movies | Series switch at the top of the card, or on the Duo home screen. In the home menu you can also choose finished or ongoing series.
Why does Cueshot check which apps are installed?
To offer your services and open titles directly in the right app. Only a fixed list of streaming apps is checked, on your phone, and the result is never sent anywhere.
Deleting your data
Almost everything Cueshot knows is stored on your phone only. To erase it: open Settings › Erase everything in the app, or simply uninstall it.
Two-phone Duo games are deleted at the end of the game, and at the latest 30 days after they were created. They are linked only to an anonymous identifier.
For any request about your data, write to contact [at] cueshot-app.com with the subject “Data”. We do not need your name: describe the request and we will handle it within 30 days.
Contact
Email: contact [at] cueshot-app.com